MarketBeam | San Francisco, USA
About the company
MarketBeam is a media automation platform, helps enterprises boost brand visibility and engagement by simplifying social sharing through employee networks.
Headquarters
San Francisco, USA.
Industry
Technology
MarketBeam’s CEO needed a part-time Customer Success Manager to improve the experience of existing clients and optimize the sales process for new ones, covering everything from prospecting to post-meeting support. Strong communication skills were essential, along with the energy to be the CEO's right hand.
BeGlobal connected MarketBeam with a part-time Customer Success professional experienced in a Y Combinator company, skilled in client management and new customer onboarding. Her schedule was aligned with the CEO’s peak meeting hours despite time zone differences. Additionally, automated daily check-ins were set up in a shared communication channel to keep the team updated. BeGlobal also handled hiring compliance and payroll, delivering nearly 50% savings compared to U.S. rates.
HubSpot: CRM for managing customer relationships.
Slack: Team collaboration and communication.
Google Workspace: Document management and streamlined communication.
Apollo: Outbound prospecting and lead generation.
New Client Acquisition: Secured 1 new enterprise client.
Customer Retention: Successfully retained 2 key clients.
Renewal Negotiations: Currently negotiating renewal with 1 client.
New Client Pipeline: In active negotiations with 3 potential clients.
Outbound Strategy: Launched a structured outbound strategy to generate new leads and opportunities